Terms & Condition

Effective Date: 21 September 2025
Last Updated: 21 September 2025

These Terms & Conditions (“Terms,” “Agreement”) constitute a legally binding agreement between Build By Science (“Company,” “we,” “our,” or “us”) and the individual or entity (“Client,” “you,” “your”) accessing or using our fitness services. By enrolling in, accessing, or participating in any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. SERVICES OFFERED

1.1 Build By Science provides online fitness coaching services including but not limited to:

The Ultimate Transformation Programs:
- 45 Days Game Changer Program
- 3 Months Game Changer Evolution X
- 6 Months Transformation Program
Group Fitness Classes (live and recorded)
Educational Webinars and Workshops
Nutritional Guidance and Meal Planning
Personalized Training Programs
Digital Content and Educational Materials

1.2 All services are delivered through digital platforms, online communications, and virtual sessions unless otherwise specified.

1.3 Service delivery methods may include but are not limited to video calls, mobile applications, email correspondence, digital content delivery, and online portals.

2. GENERAL DISCLAIMER & PROFESSIONAL LIMITATIONS

2.1 Professional Scope: We are certified fitness professionals and nutritional coaches, NOT licensed medical doctors, healthcare practitioners, physiotherapists, or registered dietitians.

2.2 Service Intent: Our services are designed for general fitness improvement, lifestyle enhancement, wellness guidance, and educational purposes only.

2.3 Not Medical Treatment: All recommendations, programs, and advice provided are based on fitness training principles and general nutritional guidance, and do NOT constitute medical diagnosis, treatment, or therapy.

2.4 Individual Results: Results vary significantly based on individual factors including but not limited to genetics, adherence to programs, pre-existing conditions, lifestyle factors, and personal effort.

2.5 No Guarantees: Except as specifically outlined in Section 7, we make no warranties or guarantees regarding specific outcomes, timeframes, or results.

3. ELIGIBILITY & HEALTH REQUIREMENTS

3.1 Age Requirements:

Clients must be at least 16 years of age
Clients under 18 years must provide written consent from parent or legal guardian
Clients under 16 are not eligible for services

3.2 Health Disclosure Requirements:

Clients MUST disclose ALL medical conditions, injuries, surgeries, medications, supplements, metabolic disorders, eating disorders, mental health conditions, and ongoing treatments
Clients must inform us of any changes to health status during the program
Failure to disclose health information releases the Company from all liability

3.3 Medical Clearance:

Clients with ANY health conditions must obtain written medical clearance from a licensed physician before beginning services
Clients over 40 years of age are strongly advised to obtain medical clearance
Pregnancy, recent surgeries, heart conditions, diabetes, and other serious conditions require mandatory medical clearance

3.4 Contraindications:

We reserve the right to refuse services to individuals with conditions we deem inappropriate for our programs
Certain medical conditions may require specialized medical supervision that we cannot provide

4. ENROLLMENT & ACCEPTANCE

4.1 Application Process: Enrollment requires completion of health questionnaire, program selection, and payment processing.

4.2 Right to Refuse: We reserve the absolute right to refuse services to any individual without providing reasons.

4.3 Program Capacity: Services may have limited capacity, and enrollment may be subject to availability.

4.4 Waiting Lists: If programs are at capacity, clients may be placed on waiting lists with no guarantee of future enrollment.

5. PAYMENTS, FEES & BILLING

5.1 Payment Terms:

All fees must be paid in full at enrollment OR according to approved installment plans
Payment constitutes acceptance of these Terms
All prices are in Indian Rupees (INR) unless otherwise specified

5.2 Installment Plans (EMI):

Available for select programs at Company discretion
First installment must be paid to secure enrollment
Subsequent installments are MANDATORY and NON-NEGOTIABLE
Installments must be paid on or before specified due dates
Late payment fees of ₹500 apply for payments more than 7 days overdue
Failure to pay installments will result in immediate service suspension

5.3 Payment Methods:

UPI, Bank Transfer, Credit/Debit Cards, and other approved methods
Payment processing fees, if any, are client’s responsibility
International clients may incur additional banking charges

5.4 Price Changes:

We reserve the right to modify pricing at any time
Current clients’ pricing remains fixed for their enrolled program duration
Renewal programs may be subject to updated pricing

5.5 Non-Payment Consequences:

Services will be suspended immediately upon payment default
Access to materials, sessions, and support will be revoked
Legal action may be pursued for recovery of outstanding amounts

6. PROGRAM STRUCTURE & SESSION POLICIES

6.1 Program Duration:

Programs run for specified durations (45 days, 3 months, 6 months)
Start dates are determined by enrollment date or batch commencement
Program timelines are fixed and cannot be extended due to client delays

6.2 Session Scheduling:

Clients must schedule sessions through designated booking systems
Session times are subject to trainer availability
Advance booking is required and recommended

6.3 Session Freezing & Rescheduling:

Maximum 15-20 sessions may be frozen per program (specific to program type)
Freezing requests must be made at least 24 hours in advance
Frozen sessions do NOT pause payment obligations
Frozen sessions carry forward within the same program cycle only
Emergency freezing (medical/family emergencies) requires documentation

6.4 Missed Sessions:

Sessions missed without 24-hour notice are considered “used”
No-show sessions cannot be rescheduled or refunded
Excessive missed sessions (>20% of total) may result in program termination
Make-up sessions are at trainer discretion and subject to availability

6.5 Session Limits:

Each program includes specified number of sessions
Additional sessions may be purchased at prevailing rates
Session credits cannot be transferred between programs or clients

7. REFUNDS & RESULT GUARANTEE

7.1 General Refund Policy:

All sales are FINAL
NO REFUNDS except under specific Result Guarantee conditions
Payment processing fees are non-refundable in all circumstances

7.2 Result Guarantee (Conditional):

Results are guaranteed ONLY for clients who maintain 100% compliance with:
- All prescribed workouts and training sessions
- Complete nutritional guidelines and meal plans
- Regular check-ins and progress submissions
- Lifestyle recommendations and guidelines
- Communication and feedback requirements

7.3 Guarantee Claim Process:

Claims must be submitted within 30 days of program completion
Clients must provide comprehensive evidence of full compliance:
- Complete workout logs and video submissions
- Daily nutrition tracking records
- All required progress photos and measurements
- Attendance records for all scheduled sessions
- Communication logs and check-in submissions
Independent verification of compliance may be required

7.4 Guarantee Exclusions:

Guarantee is VOID if client:
- Misses more than 10% of scheduled sessions
- Fails to follow nutritional guidelines
- Skips check-ins or progress submissions
- Has undisclosed medical conditions affecting results
- Uses unauthorized supplements or medications
- Engages in conflicting fitness programs

7.5 Refund Processing:

Approved refunds will be processed within 30-45 business days
Refunds will be issued to original payment method
Processing fees and transaction charges will be deducted

8. HEALTH, SAFETY & LIABILITY WAIVER

8.1 Inherent Risks Acknowledgment:

Client acknowledges that physical exercise and fitness activities carry inherent risks including but not limited to:
- Muscle strains, sprains, and injuries
- Cardiovascular events
- Equipment-related injuries
- Aggravation of pre-existing conditions
- In extreme cases, permanent disability or death

8.2 Assumption of Risk:

Client voluntarily assumes ALL risks associated with participation
Client acknowledges they are participating at their own risk
Client understands that no fitness program is without risk

8.3 Medical Responsibility:

Client is solely responsible for determining their fitness for participation
Client must obtain medical clearance when required
Client must immediately report any discomfort, pain, or adverse reactions
Client must stop exercising if they experience any concerning symptoms

8.4 Complete Liability Release:

Client releases Build By Science, its owners, employees, contractors, trainers, and affiliates from ANY and ALL liability for:
- Injuries occurring during or after program participation
- Aggravation of pre-existing conditions
- Equipment failures or malfunctions
- Advice or recommendations provided
- Any direct, indirect, incidental, or consequential damages

8.5 Indemnification:

Client agrees to indemnify and hold harmless the Company against any claims, lawsuits, or damages arising from their participation

8.6 Insurance Recommendation:

Clients are advised to maintain adequate health and accident insurance
The Company does not provide insurance coverage for participants

9. CLIENT RESPONSIBILITIES & CONDUCT

9.1 Information Accuracy:

Provide complete and accurate personal, health, and contact information
Immediately update the Company of any changes to health status
Ensure all documentation and submissions are truthful

9.2 Program Compliance:

Follow all program instructions and guidelines
Maintain regular communication with assigned trainers
Submit required progress reports and documentation
Use proper form and technique as instructed

9.3 Equipment & Technology:

Ensure stable internet connection for online sessions
Provide adequate space and equipment for workouts
Maintain video and audio capabilities for virtual sessions
Technical issues on client side do not warrant session credits

9.4 Professional Conduct:

Maintain respectful and professional communication
Arrive punctually for scheduled sessions
Come prepared for sessions (appropriate attire, equipment, etc.)
Follow all safety guidelines and recommendations

10. CODE OF CONDUCT & HARASSMENT POLICY

10.1 Zero Tolerance Policy:

Absolute zero tolerance for harassment, abuse, discrimination, or misconduct
This applies to interactions with trainers, staff, and other participants

10.2 Prohibited Behavior:

Sexual harassment or inappropriate advances
Verbal, physical, or emotional abuse
Discriminatory language or behavior
Threatening or intimidating conduct
Disruptive or disrespectful behavior
Sharing inappropriate content during sessions

10.3 Consequences:

Immediate termination of services without refund
Permanent ban from all Company services
Legal action if warranted
Reporting to appropriate authorities when necessary

10.4 Reporting Mechanism:

Clients may report misconduct to management
All reports will be investigated promptly and confidentially
Appropriate disciplinary action will be taken against staff if warranted

11. INTELLECTUAL PROPERTY RIGHTS

11.1 Ownership:

All content, programs, materials, videos, documents, and methodologies are proprietary to Build By Science
This includes but not limited to:
- Workout plans and training programs
- Nutritional guides and meal plans
- Educational materials and webinars
- Video content and demonstrations
- Assessment tools and tracking systems
- Branded methodologies and systems

11.2 Usage Rights:

Clients receive limited, non-exclusive, non-transferable license to use materials for personal use only
Materials may not be copied, shared, distributed, modified, or commercialized
Screenshots, recordings, or reproduction of content is prohibited without written consent

11.3 Violations:

Unauthorized use or distribution will result in immediate service termination
Legal action may be pursued for intellectual property violations
Damages and attorney fees may be sought

11.4 Client Content:

Client grants Company right to use progress photos, testimonials, and success stories for marketing purposes
Clients may opt-out of marketing use by written request
Company respects client privacy and will use discretion in content usage

12. PRIVACY & DATA PROTECTION

12.1 Information Collection:

We collect personal information necessary for service delivery
Health information is collected for program customization and safety
Usage data may be collected for service improvement

12.2 Data Usage:

Information is used solely for service delivery and improvement
Health information remains confidential and is not shared with third parties
Marketing communications may be sent unless opted out

12.3 Data Security:

Reasonable measures are taken to protect client data
No system is completely secure; clients acknowledge this inherent risk
Data breaches will be reported as required by applicable law

12.4 Data Retention:

Client data is retained for service delivery and legal compliance
Clients may request data deletion subject to legal and business requirements

13. CANCELLATION & TERMINATION

13.1 Client Cancellation:

Clients may cancel services with written notice
Cancellation does not entitle clients to refunds except under guarantee conditions
All outstanding payments remain due upon cancellation

13.2 Company Termination Rights:

We may terminate services immediately for:
- Non-payment or payment default
- Violation of Terms & Conditions
- Misconduct or harassment
- Providing false information
- Excessive missed sessions or non-compliance
- Any behavior deemed detrimental to Company interests

13.3 Effects of Termination:

All access to services, materials, and support ceases immediately
No refunds are provided for terminated services
Client obligations survive termination (payment obligations, confidentiality, etc.)

14. FORCE MAJEURE & SERVICE INTERRUPTIONS

14.1 Uncontrollable Events:

Company is not liable for service interruptions due to:
- Natural disasters or acts of God
- Government regulations or legal restrictions
- Internet or technology failures
- Pandemics or health emergencies
- Trainer illness or unavailability
- Technical platform failures

14.2 Service Adjustments:

Services may be modified, suspended, or delivered through alternative methods
Clients are not entitled to refunds for force majeure events
Reasonable efforts will be made to maintain service continuity

15. DISPUTE RESOLUTION & GOVERNING LAW

15.1 Governing Law:

These Terms are governed by the laws of India
Indian courts have exclusive jurisdiction over disputes

15.2 Dispute Resolution Process:

Initial disputes must be addressed through direct communication
Mediation may be required before litigation
Arbitration may be mandated for certain disputes

15.3 Limitation of Claims:

Claims must be filed within one (1) year of the incident giving rise to the claim
Class action lawsuits are prohibited
Clients may only seek actual damages, not punitive or consequential damages

15.4 Legal Fees:

Prevailing party in legal disputes may recover attorney fees and costs

16. MODIFICATION OF TERMS

16.1 Right to Modify:

Build By Science reserves the absolute right to modify, update, amend, or replace these Terms & Conditions at any time without prior notice

16.2 Notification of Changes:

Updated Terms will be posted on our website and digital platforms
Clients will be notified via email, app notification, or other communication methods
Notification constitutes adequate notice regardless of whether client reads the communication

16.3 Effective Date of Changes:

Modifications become effective immediately upon posting unless otherwise specified
Continued use of services after modifications constitutes acceptance of updated Terms

16.4 Client Options:

If clients disagree with modifications, their sole remedy is to discontinue services
No refunds will be provided for services discontinued due to Terms modifications
Clients who continue using services after modifications are deemed to have accepted the changes

16.5 Version Control:

Current version date will be displayed at the top of these Terms
Previous versions are superseded and no longer valid
Clients are responsible for reviewing Terms periodically

17. MISCELLANEOUS PROVISIONS

17.1 Entire Agreement:

These Terms constitute the complete agreement between parties
No oral modifications are valid
Written amendments require Company approval

17.2 Severability:

If any provision is deemed invalid, remaining provisions continue in full force
Invalid provisions will be modified to be enforceable while maintaining original intent

17.3 Waiver:

Company’s failure to enforce any provision does not waive future enforcement rights
Waivers must be in writing to be valid

17.4 Assignment:

Clients may not assign or transfer their rights under these Terms
Company may assign these Terms without client consent

17.5 Survival:

Provisions regarding liability, intellectual property, and dispute resolution survive termination

17.6 Communication:

All notices must be in writing and sent to last known contact information
Email constitutes adequate written notice
Clients must maintain current contact information

18. EMERGENCY PROCEDURES & MEDICAL INCIDENTS

18.1 Emergency Response:

In case of medical emergency during virtual sessions, client must immediately contact local emergency services
Company trainers cannot provide emergency medical assistance through virtual platforms
Client is responsible for having emergency contact information readily available

18.2 Incident Reporting:

All injuries or medical incidents must be reported to Company within 24 hours
Incident reports should include detailed description, circumstances, and any medical treatment sought
Company may request medical documentation for incident records

18.3 Medical Referrals:

Company may recommend clients seek medical attention when appropriate
Such recommendations do not constitute medical diagnosis or treatment
Clients are solely responsible for medical decisions and costs

ACKNOWLEDGMENT & AGREEMENT

By enrolling in Build By Science services, I acknowledge that:

I have read and fully understand these Terms & Conditions
I voluntarily agree to all provisions and accept all risks
I understand the limitations of services provided
I acknowledge the liability release and waiver
I agree to comply with all policies and procedures
I understand that these Terms may be modified at Company’s discretion
I have disclosed all relevant health information accurately
I assume full responsibility for my participation and outcomes

This document serves as a legally binding contract. Clients are advised to read carefully and seek legal counsel if needed before signing.

BUILD BY SCIENCE – SHIPPING & DELIVERY POLICY

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. DIGITAL SERVICE DELIVERY

1.1 Primary Service Delivery

Build By Science operates as a 100% digital fitness service platform

All services are delivered electronically through online platforms, applications, and digital communications

No physical products are shipped unless specifically mentioned in service packages

1.2 Digital Delivery Methods

Our services are delivered through the following digital channels:

Email communications (program materials, schedules, updates)

Mobile applications (workout tracking, video content, progress monitoring)

Video conferencing platforms (live training sessions, consultations)

Online portals and dashboards (program access, resource downloads)

WhatsApp/Telegram groups (community support, quick communications)

Cloud-based content delivery (workout videos, meal plans, educational materials)

1.3 Delivery Timeline

Immediate Access Services: Account activation, portal access, and initial materials are delivered within 2-4 hours of payment confirmation

Program Materials: Complete program packages are delivered within 24 hours of enrollment confirmation

Live Session Access: Scheduling and booking access is activated within 24-48 hours of payment processing

Custom Plans: Personalized workout and nutrition plans are delivered within 2-3 business days after initial consultation

1.4 Delivery Confirmation

Clients receive email confirmation with access credentials and instructions

SMS notifications are sent for critical updates and session reminders

In-app notifications provide real-time updates and program milestones

Delivery is considered complete when access credentials are provided to the registered email address

2. PHYSICAL PRODUCTS (If Applicable)

2.1 Occasional Physical Items

In rare cases where physical products are included in premium packages:

Branded merchandise (workout equipment, apparel, accessories)

Nutritional supplements (if specifically included in packages)

Welcome kits or program materials

2.2 Physical Product Shipping

Shipping Coverage: India-wide delivery through trusted courier partners

Processing Time: 2-3 business days for order processing and dispatch

Delivery Timeline: 5-10 business days depending on location

Shipping Charges:

Free shipping for orders above ₹2,000

₹150 flat shipping charge for orders below ₹2,000

Remote locations may incur additional charges

2.3 Shipping Restrictions

Currently shipping within India only

Remote areas in Northeast states, Jammu & Kashmir, and island territories may have extended delivery times (10-15 business days)

International shipping not available at this time

2.4 Delivery Partners

Primary Partners: Blue Dart, DTDC, Delhivery, India Post

Tracking Information: Provided via email and SMS once dispatched

Delivery Attempts: Up to 3 delivery attempts; after which package returns to origin

3. ACCESS AND TECHNICAL REQUIREMENTS

3.1 Client Requirements

To receive and access our digital services, clients must ensure:

Stable internet connection (minimum 2 Mbps for video sessions)

Compatible devices (smartphone, tablet, or computer)

Updated browsers (Chrome, Firefox, Safari, Edge)

Valid email address for communications and access

Mobile number for SMS notifications and verification

3.2 Technical Support

Setup assistance provided for first 48 hours post-enrollment

Technical troubleshooting available during business hours (9 AM – 8 PM IST)

Platform issues resolved within 24-48 hours

Third-party platform dependencies (Zoom, WhatsApp, etc.) are client’s responsibility

4. DELIVERY ISSUES AND RESOLUTIONS

4.1 Digital Delivery Issues

Access problems must be reported within 48 hours of enrollment

Technical difficulties will be resolved at no additional cost

Alternative delivery methods will be provided if primary channels fail

Backup access options ensure continuous service availability

4.2 Physical Product Issues

Damaged products must be reported within 48 hours of delivery with photo evidence

Lost shipments will be investigated with courier partners and replaced if confirmed

Wrong address delivery due to client error will incur reshipping charges

Refused delivery or unavailability will result in return charges being applied to client

4.3 Resolution Timeline

Digital access issues: Resolved within 4-6 hours during business hours

Technical problems: Maximum 24-48 hours for complete resolution

Physical product replacement: 7-10 business days from issue confirmation

Account access restoration: Immediate to 2 hours maximum

5. MODIFICATION OF DELIVERY POLICIES

5.1 Policy Updates

Build By Science reserves the right to modify these shipping and delivery policies at any time without prior notice

5.2 Notification of Changes

Updated policies will be posted on our website

Clients will be notified via email of significant changes

Continued use of services constitutes acceptance of updated policies

BUILD BY SCIENCE – CANCELLATION & REFUND POLICY

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. GENERAL REFUND POLICY

1.1 No-Refund Policy

All sales are FINAL and NON-REFUNDABLE except under specific conditions outlined below

This policy applies to all services including but not limited to:

45 Days Game Changer Program

3 Months Game Changer Evolution X

6 Months Transformation Program

Group classes and memberships

Webinar registrations

One-time consultations

Digital products and materials

1.2 Service Nature

Due to the immediate access nature of digital fitness services and personalized program delivery

Intellectual property protection and content access considerations

Resource allocation and trainer scheduling commitments

Customization efforts invested in personalized programs

2. CONDITIONAL REFUND SCENARIOS

2.1 Result Guarantee Refund (Premium Programs Only)

Eligibility Criteria:

Available ONLY for 3-month and 6-month premium programs

Client must maintain 100% compliance with ALL program requirements:

Complete attendance (maximum 2 missed sessions allowed)

Full adherence to nutrition plans and guidelines

Submission of all required progress tracking

Regular check-ins and communication compliance

Follow all lifestyle and recovery recommendations

Claim Process:

Claims must be submitted within 30 days of program completion

Comprehensive documentation required:

Complete workout attendance records

Daily nutrition tracking logs (photos, meal logs)

Progress photos (weekly submissions)

Body measurement records

Communication logs and check-in responses

Independent verification of compliance may be conducted

Burden of proof lies entirely with the client

Refund Amount:

50% refund if no measurable results despite 100% compliance

Processing time: 30-45 business days after claim approval

Processing fees and transaction charges will be deducted

2.2 Technical Failure Refund

Service unavailability for more than 7 consecutive days due to platform issues

Complete inability to deliver promised services due to technical failures

Prorated refund based on unused service period

Must be reported within 48 hours of issue occurrence

2.3 Medical Emergency Refund

Serious medical condition preventing program participation (doctor’s certificate required)

Hospitalization for more than 2 weeks during program period

Pregnancy complications requiring bed rest (applicable to female clients)

Maximum 30% refund of remaining program value

Medical documentation mandatory for processing

3. NON-REFUNDABLE SCENARIOS

3.1 Client-Related Cancellations

Change of mind or personal preference changes

Lack of time or schedule conflicts

Relocation or travel commitments

Financial constraints after enrollment

Dissatisfaction with program structure (information available pre-enrollment)

3.2 Non-Compliance Situations

Missed sessions exceeding policy limits

Poor adherence to nutrition or exercise guidelines

Irregular check-ins or communication gaps

Violation of terms and conditions

Harassment or misconduct leading to termination

3.3 Partial Program Usage

Any program usage (accessing materials, attending sessions, receiving consultations)

Download of digital materials or resources

Participation in group sessions or webinars

Consultation with trainers or nutritionists

4. CANCELLATION PROCESS

4.1 Cancellation Request

Must be submitted in writing via email to [support@buildbyscience.com]

Include full name, contact details, program enrolled, and reason for cancellation

Supporting documentation if claiming medical or technical reasons

48-hour processing time for cancellation acknowledgment

4.2 Account Deactivation

Immediate loss of access to all services and materials

No grace period for accessing downloaded materials after cancellation

Group class access terminated immediately

Community forum and support group removal

4.3 Outstanding Payments

All pending installments remain due even after cancellation

No waiver of outstanding payments regardless of cancellation reason

Legal action may be pursued for unpaid amounts

Collection charges will be added to outstanding amounts

5. REFUND PROCESSING

5.1 Processing Timeline

Approved refunds: 30-45 business days from approval date

Bank processing time: Additional 5-10 business days depending on bank

International payments: Up to 60 business days for processing

Processing delays during festivals or bank holidays are expected

5.2 Refund Methods

Original payment method: Primary refund method

Bank transfer: If original method is not available

UPI/Digital wallets: For smaller amounts (under ₹5,000)

Processing fees deducted from refund amount

5.3 Refund Calculations

Pro-rated calculations based on unused service period

Deduction of setup costs: ₹1,000 for program customization

Transaction fees: 3-5% of refund amount

Administrative charges: ₹500 for processing

6. INSTALLMENT PAYMENT CANCELLATIONS

6.1 EMI Cancellation Policy

First installment: Non-refundable in all circumstances

Subsequent installments: Remain legally binding obligations

Early termination does not waive future payment obligations

Legal consequences for defaulting on installment agreements

6.2 Payment Recovery

Collection agency engagement for unpaid installments

Credit bureau reporting for defaults

Legal action including civil and criminal proceedings

Additional charges for collection efforts (up to 25% of outstanding amount)

7. GROUP CLASSES AND WEBINARS

7.1 Group Class Cancellations

24-hour cancellation policy for individual sessions

Monthly memberships: No refunds for unused sessions

Package deals: Non-refundable once first session is attended

Substitute sessions available subject to availability

7.2 Webinar Cancellations

Free webinars: No refund applicable

Paid webinars: Refund available only if webinar is cancelled by company

Recording access: Provided for paid webinars, no refunds after access granted

Technical issues: Makeup sessions or recordings provided

8. DISPUTE RESOLUTION

8.1 Internal Resolution

Customer service: First point of contact for all refund queries

Management escalation: Within 48 hours if unresolved at first level

Written response: Provided within 5-7 business days

Documentation requirement: All communications to be in writing

8.2 External Resolution

Consumer forum: Available for legitimate grievances

Arbitration: Preferred method for dispute resolution

Legal jurisdiction: Indian courts have exclusive jurisdiction

Limitation period: Claims must be filed within 1 year of issue occurrence

9. SPECIAL CIRCUMSTANCES

9.1 Force Majeure Events

Natural disasters, pandemics, government restrictions: No refunds provided

Service modifications: May be implemented instead of cancellations

Alternative delivery methods: Will be arranged when possible

Credit forward: Services may be credited to future programs

9.2 Company Closure or Changes

Business closure: Prorated refunds for unused services

Service discontinuation: Alternative arrangements or partial refunds

Ownership transfer: New owners bound by existing commitments

30-day notice: Provided for major business changes

10. CLIENT RESPONSIBILITIES

10.1 Information Accuracy

Correct contact details for refund processing

Valid bank account information for refunds

Updated KYC documents as required by banking regulations

Immediate notification of contact detail changes

10.2 Documentation Maintenance

Payment receipts and transaction records

Communication logs with customer service

Medical certificates if claiming medical exemptions

Compliance evidence for guarantee claims

11. POLICY MODIFICATIONS

11.1 Amendment Rights

Build By Science reserves the absolute right to modify, update, or change these Cancellation & Refund policies at any time without prior notice to clients.

11.2 Implementation of Changes

Immediate effect: Changes take effect upon posting on website

No grandfather clauses: New policies apply to all existing and future clients

Notification methods: Email, website posting, app notifications

Acceptance by use: Continued service use constitutes acceptance

11.3 Version Control

Current version date displayed at top of policy

Historical versions superseded and invalid

Client responsibility to review policies regularly

No individual notifications guaranteed for policy changes

CONTACT INFORMATION

For all cancellation and refund queries:

Email: refunds@buildbyscience.com
Phone: +91 88265 68370
Business Hours: 9:00 AM – 8:00 PM (Monday to Saturday)
Response Time: 24-48 hours for email queries

Mailing Address:
Build By Science
Harinagar, New Delhi

ACKNOWLEDGMENT

By using Build By Science services, clients acknowledge that they have read, understood, and agree to abide by these Shipping & Delivery and Cancellation & Refund policies. These policies form an integral part of the Terms & Conditions and are legally binding.

This policy is effective immediately and supersedes all previous versions.

Last Updated: 21 September 2025
Document Version: 1.0