Cancellation & Refund Policy
Cancellation & Refund Policy
Refund Policy:
- All sales are FINAL
- NO REFUNDS except under specific Result Guarantee conditions
- Payment processing fees are non-refundable in all circumstances
Refund Processing:
- Approved refunds will be processed within 30-45 business days
- Refunds will be issued to original payment method
- Processing fees and transaction charges will be deducted
Result Guarantee (Conditional):
- Results are guaranteed ONLY for clients who maintain 100% compliance with:
- All prescribed workouts and training sessions
- Complete nutritional guidelines and meal plans
- Regular check-ins and progress submissions
- Lifestyle recommendations and guidelines
- Communication and feedback requirements
Guarantee Claim Process:
- Claims must be submitted within 30 days of program completion
- Clients must provide comprehensive evidence of full compliance:
- Complete workout logs and video submissions
- Daily nutrition tracking records
- All required progress photos and measurements
- Attendance records for all scheduled sessions
- Communication logs and check-in submissions
- Independent verification of compliance may be required
Guarantee Exclusions:
- Guarantee is VOID if client:
- Misses more than 10% of scheduled sessions
- Fails to follow nutritional guidelines
- Skips check-ins or progress submissions
- Has undisclosed medical conditions affecting results
- Uses unauthorized supplements or medications
- Engages in conflicting fitness programs
